Proceeding through infertility care can be emotional, demanding, and stressful. Much stress can come from financial uncertainties regarding health insurance coverage and out-of-pocket expenses. In order to serve you better, we offer the following resources:

• Front Desk Staff – Our Front Desk Staff is especially trained to assist with basic insurance questions regarding co-pays, filings, and potential out-of-pocket expenses. Additionally, they can assist you with balances due. Please remember to bring in your current insurance card at each visit.



• Billing Department – Our Billing Department Staff is especially trained to assist with the more complicated questions regarding insurance filings, co-pays, balances due, payment plans, mandatory fertility coverage laws, and related issues. Please feel free to call us at 1-847-966-8803 during normal business hour 8-5. After business hour, please call 847-966-8817, our 24hr voicemail line.



• Patient Financial Counselor – If you should be proceeding to In Vitro Fertilization or any costly treatment programs, you will be contacted by a Patient Financial Counselor. This counselor will help you understand insurance coverage, out-of-pocket expenses, billing techniques, arrange payment plans, and answer questions prior to commencing therapy.

We make every effort to reduce the stress and improve our service to you. We follow every federal and state law regarding health insurance billing, co-pays, and related issues. Insurance claims are coded according to current guidelines put forth by the American Society for Reproductive Medicine, the American Medical Association, and other advisory committees. Please feel free to discuss billing issues with our billing staff.

Our Mission Statement "...Exceeding patient expectations..."